Mission, Vision & Values

Mission

Our mission is to provide the best possible water and sewer services in a safe and cost-efficient manner, and in a way that contributes to protecting Lake Whatcom’s water quality.

Vision

Our vision is to be a trusted provider and steward of a life sustaining resource.

Values

Service

We believe the District has been entrusted with the opportunity to provide a vital public service. The District is dedicated to earning that trust each day by meeting the expectations of the customers it serves.

Financial Responsibility

We believe that the District’s customers have placed a special trust in us to manage the District’s financial resources wisely. We will allocate and manage these resources prudently to achieve the District’s long- and short-term goals.

Environmental Stewardship

We believe the District has an obligation to work with others to protect the environment and to use our natural resources wisely and safely.

Leadership

We believe that the Board of Commissioners should be open and responsive to customer and community needs and that the District’s General Manager should be responsible for effective planning, management, and day-to-day office, administration, maintenance, and operations.

Teamwork

We believe the District’s effectiveness increases when we work together to foster productive partnerships, both internally and externally, knowing that through collective effort we produce excellence.

Goals

We strive to:

• Provide safe and reliable drinking water and sewage collection to District customers.
• Establish connection charges and utility rates necessary to maintain the District’s financial viability.
• Build and maintain the District’s facilities through effective planning, prevention, and corrective maintenance practices.
• Be recognized as an outstanding public utility that is considerate of the operational and service expectations of all customers.
• Have a work environment that fosters employee recruitment and retention, promotes teamwork and safety, and facilitates employees to achieve their full potential.
• Enhance service delivery and protect the natural resources within the Lake Whatcom watershed through cooperative partnerships with other community and governmental organizations.

Updated April 2025