District Office Closure

In response to the public health concerns regarding the spread of COVID-19,  the District Office will be temporarily closed to public “in person” services effective Wednesday March 18, 2020. As of this morning, we are still very much “open for business.” We will continue to provide regular services and staff will be available to assist customers and the public via telephone and email.

Payments

Payments can be made by phone, through the “Pay My Bill” button on the District website, or via the drop box outside the office’s front door. There is no fee for payments made online or by phone using a credit card, debit card, or checking account. If payment with cash is absolutely necessary, please make an effort to provide exact change via the dropbox during business hours only.

Other Business

District staff is currently working normal hours under largely normal procedures to continue serving the public. All inquiries about permitting, construction, contractors, bids, backflow testing, water & sewer availability forms and everything else should be made by phone or by email to general.inbox@lwwsd.org for routing to the appropriate department/employee.

We recognize this is a challenging time for all and we remain deeply committed to the safety of our customers and employees. We will continue to monitor developments, adjust where necessary, and do our part to reduce the spread of COVID-19.

Press Release

FOR IMMEDIATE RELEASE

COVID-19 Response Update

District increases measures to ensure no impacts of water and sewer services

Bellingham, Washington (March 18, 2020) – In response to local conditions as well as ever-changing mandates from state and local government, Lake Whatcom Water and Sewer District’s response to the COVID-19 pandemic continues to evolve. Effective immediately, the District’s office at 1220 Lakeway Drive will be closed to the public.

Though staff will no longer be available for face-to-face transactions, customer service is still available by phone and email. The District largely continues to operate under normal procedures while recognizing that the situation is fluid and rapidly changing. We will do our best to keep our customers up to date on any adjustments that become necessary.

The District continues to take steps to ensure continued operation of our water and sewer systems.

• While information related to the COVID-19 virus seems to change by the hour, all research to-date indicates that there is no impact of the virus on water supply systems. Specific to the District’s water systems, the District disinfects all water with chlorine as part of its treatment process. These levels are regularly tested to ensure they are maintained at levels that comply with state and federal water treatment requirements.
• The District continues to operate largely under normal procedures, but is also planning for any impacts to staffing that the outbreak may bring. We continue to provide customer-specific service as requested by phone, through the contact form at www.lwwsd.org, or by email at general.inbox@lwwsd.org. That said, we are working with staff to ensure that should staffing levels be impacted, there are sufficient staffing redundancies to continue to operate our water and sewer systems.
• We are also planning for future impacts that may be related to supply chain disruptions. To protect against such impacts, the District has recently placed a large order of regularly used parts and equipment to bolster our already strong supply inventory.

Thank you for your trust in the District in providing these essential services to you. Should you have any questions or concerns, please do not hesitate to contact the District at (360) 734-9224.