For accounts where water and sewer service charges are not paid within sixty days of the billing date, the District may interrupt water service and padlock the meter. For information on how to have your water service restored, please see below.
If your bill is current and you do not have water, please call us at 360-734-9224 so we can help!
Restoring Suspended Water Service:
In order to have service restored, the bill must be paid in full. If your service has been suspended, do not make payment through Xpress Bill Pay, payment must be received by our office directly.
During office hours (8:00 a.m. – 4:00 p.m. Monday-Thursday), you may make a payment in person or over the phone for the account balance. A $75 lock fee will be added to the next bill.
Outside of regular office hours (After 4:00 p.m. Monday – Thursday or anytime on weekends) you may call to have your meter unlocked. Payment in full, including the additional after-hours unlock fee of $150 must be received over the phone or at the office by noon the next business day, or the meter will be re-locked.
Do not remove the lock from your meter box yourself. If a lock is cut or removed without District authorization, an additional $250 fee will apply.
Water Utility Reconnection during Heat-related Alerts
Pursuant to HB 1329 passed by the Washington State Legislature during its 2023 general session and subsequently signed into law by Governor Inslee, effective July 23, 2023, the District will not terminate water service due to lack of payment for residential customers on any day for which the national weather service has issued or has announced that it intends to issue a heat-related alert within the District’s service area. Further, any residential customer whose water service has been disconnected for lack of payment may request that the District reconnect water service on any day for which the national weather service has issued or has announced that it intends to issue a heat-related alert within the District’s service area. To request reconnection for the period under which the heat alert is in effect, please contact the District at 360-734-9224.