Homeowner Information for Damaged Property

Many District residents were impacted by the windstorm that occurred on November 19, especially those in Sudden Valley. If you are a customer whose home was rendered uninhabitable by storm damage, please contact our office regarding options related to your water/sewer bill during the time you are unable to reside in your home.

To be eligible for suspension of water/sewer service, the requirements of Section 2.10.5 of the District’s Administrative Code must be met. The following provides Section 2.10.5:

2.10.5 Suspension of Billing for Unoccupied Premises
The suspension of water and/or sewer services without charging a fee is authorized under certain circumstances, such as a house that has been destroyed by fire, The water and/or sewer billing will be suspended provided that:

1. The structure in question is removed, condemned, destroyed, or no longer requires water and/or sewer service in the opinion of the General Manager, and
2. The property owner requests in writing the suspension of service and service charges to the structure, and
3. The water meter is locked or removed when the service is suspended, and
4. For sewer-only connections, the sewer lateral is capped at the right of way by a District-bonded sewer contractor and inspected by the District, and
5. The account is paid current to the first of the month following the District’s receipt of the property owner’s written request before the billing will be suspended.

If you think think that you may be eligible for billing suspension, please contact the District at 360.734.9224.