COVID-19 Response & Resources

As all of us grapple with the impacts to our lives created by the COVID-19 pandemic, the Lake Whatcom Water and Sewer District remains committed to providing some certainty in these uncertain times. Though we have adjusted to new routines that allow us to continue service uninterrupted, we recognize that it is unknown at this time what the overall impact of the COVID-19 pandemic will be on the world and our corner of it. It has been, and will continue to be, the District’s ultimate goal to ensure continued operation of our water and sewer systems. We remain committed to our organizational mission to be responsive to the needs of our customers and promote a safe work environment for our employees.

Operating Hours & Customer Service

District staff continues to operate under normal procedures, with added measures for social distancing and employee safety. Staffing levels have not been impacted.

As of June 7, 2021, our lobby is open for regular business hours, Mon-Thu 8 am-5 pm. Masks are required for all customers.

Customer service is also available by phone during our normal business hours Mon-Thu 8 am-5 pm. at 360-734-9224. You can also reach us by email at general.inbox@lwwsd.org. Emergency service is available at the same number during non-business hours.

As always, permit applications and purchases are available by appointment with the Engineering department. Call to schedule.

Customer Relief Measures

Lake Whatcom Water and Sewer District understands that the situations caused from the pandemic have affected everyone in a different way.  On Friday, July 2, 2021, the Governor announced that the moratorium on utility disconnection and late fees will be extended through September 30, 2021 to coincide with the extension of the moratorium on housing evictions.  The Governor’s office has made it clear that this will be the last extension.  With the release of the new information and extension, some ways customers can seek assistance with utility accounts:

  • Contact the District office at 360-734-9224 to set up a payment plan;
  • Contact the Opportunity Council Bellingham office at 360-734-5121 for assistance in paying other utility bills and to seek information on upcoming plans to assist with water and sewer bills;
  • Call 2-1-1 or visit https://www.commerce.wa.gov/utility-assistance;
  • Seek qualification for Low-Income Home Energy Assistance Program (LIHEAP) by calling the Energy line at 360-255-2192;
  • Senior/Disabled rate reduction with Whatcom County by calling 360-778-5050 or emailing assessor@co.whatcom.wa.us.

Please do not hesitate to reach out to our office with questions or concerns regarding your account.

Other Resources

Various resources are available for residents of Whatcom County.

Whatcom Unified Command
Resources for Individuals and Families including financial resources and utilities assistance.

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COVID-19 Response & Resources

Please click here for information on the District’s COVID-19 response and resources for customers.

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