COVID-19 Response & Resources

As all of us grapple with the impacts to our lives created by the COVID-19 outbreak, the Lake Whatcom Water and Sewer District remains committed to providing some certainty in these uncertain times.

We are fortunate to live in an area where we can rely on a continuous supply of clean and safe drinking water. The District has the necessary infrastructure to provide that water, and to convey the sewage we generate out of the Lake Whatcom watershed for treatment at the city of Bellingham’s wastewater treatment plant. We have also planned for any future impacts that may be related to supply chain disruptions. To protect against such impacts, the District has recently placed a large order of regularly used parts and equipment to bolster our already strong supply inventory.

While information related to the COVID-19 virus continues to be discovered, all research to-date indicates that there is no impact of the virus on water supply systems. Specific to the District’s water systems, the District disinfects all water with chlorine as part of its treatment process. These levels are regularly tested to ensure they are maintained at levels that comply with state and federal water treatment requirements.

We recognize that it is unknown at this time what the overall impact of the COVID-19 pandemic will be on the world and our corner of it. During these unprecedented times, it is the District’s ultimate goal to ensure continued operation of our water and sewer systems. We remain committed to our organizational mission to be responsive to the needs of our customers and promote a safe work environment for our employees.

Should you have any questions or concerns, please do not hesitate to contact us directly.

Operating Hours & Customer Service

District staff continues to operate under normal procedures, with added measures for social distancing and employee safety. Staffing levels have not been impacted.

  • Our administrative office at 1220 Lakeway Drive is closed to the public until Whatcom County is able to move into Phase 3 of the Safe Start Washington plan.
  • Customer service is available by phone during our normal business hours Mon-Thu 8 am-5 pm. at 360-734-9224. You can also reach us by email at general.inbox@lwwsd.org. Emergency service is available at the same number during non-business hours.
  • In-lobby payments are not currently available, however many payment options are available. Click here to see all options.
  • Customer-specific service is being provided on a case-by-case basis.
  • Permit applications and purchases are available by appointment with the Engineering department. Call to schedule. Facial coverings are required inside District buildings.

Utility Ratepayer Assistance Information

Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Lake Whatcom Water and Sewer District is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. IF you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility service.

LWWSD Regular Programs

The District has in place a rate reduction program for qualifying low income seniors and disable individuals. Information on that program and application form can be found here.

The District offers long-term payment arrangements to all customers with past-due or abnormally large balances. Information and payment arrangement request form can be found here under the ‘Customer Forms’ heading. Payment plans are tailored to address individual customer needs and can be arranged by contacting our office.

LWWSD Covid-Response Programs

In recognition of potential economic impacts, the Board of Commissioners passed Resolution No. 865, effective through July 31, 2020. This end date may be revisited at a future Board Meeting. The response currently allows for the following:

  • Temporary Suspension of Late Fees The District will not apply or collect late fees associated with delinquent utility accounts for the bills generated in April, May, June, and July 2020.
  • Temporary Suspension of Service Terminations The District will not turn off water at any occupied premises solely due to unpaid utility charges.
  • Temporary Suspension of Service Suspension Fees The District will not charge customers any fee for voluntary suspensions of service (billing suspension).

Once the resolution is lifted, customers will have a 60-day window to pay the charges on their account or enter into a formal payment plan with the District.

Other Resources

Various resources are available for residents of Whatcom County.

Whatcom Unified Command
Resources for Individuals and Families including financial resources and utilities assistance.

Community Resources During COVID-19
A guide to resources available in Whatcom County compiled by the Opportunity Council

Washington State Coronavirus Response
Resources to help your family stay healthy, find financial support services, and more.

Washington Department of Financial Institutions
List of financial resources for Washington consumers impacted by the Coronavirus.

Whatcom County
Information and guidance for individuals, families, and households to limit the spread of COVID-19 in Whatcom County.

Whatcom Co. Covid-19 Community Helpers
A nonpartisan, unaffiliated grassroots group of volunteers connecting Neighbors in Need with Healthy Helpers who complete essential tasks using strict safety protocols.

 

Previous Announcements

June 12, 2020: Utility Ratepayer Assistance Information

March 25, 2020: COVID-19 Customer Relief Measures

March 23, 2020: Alternative Meeting Attendance Request

March 20, 2020: Agency Partnership Announcement: LWWSD and SVCA Commit Mutual Support

March 18, 2020: District Office Closure

March 16, 2020: District Response to COVID-19

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COVID-19 Response & Resources

Please click here for information on the District’s COVID-19 response and resources for customers.

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