Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Lake Whatcom Water and Sewer District is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility service.
LWWSD Regular Programs
The District has in place a rate reduction program for qualifying low income seniors and disable individuals. Information on that program and application form can be found here.
The District offers long-term payment arrangements to all customers with past-due or abnormally large balances. Information and payment arrangement request form can be found here under the ‘Customer Forms’ heading. Payment plans are tailored to address individual customer needs and can be arranged by contacting our office.
LWWSD Covid-Response Programs
In recognition of potential economic impacts, the Board of Commissioners passed Resolution No. 865, extended by Resolution No. 868 to be effective through November 30, 2020. This end date may be revisited at a future Board Meeting. The response currently allows for the following:
- Temporary Suspension of Late Fees The District will not apply or collect late fees associated with delinquent utility accounts for the bills generated in April-November 2020.
- Temporary Suspension of Service Terminations The District will not turn off water at any occupied premises solely due to unpaid utility charges.
- Temporary Suspension of Service Suspension Fees The District will not charge customers any fee for voluntary suspensions of service (billing suspension).
Once the resolution is lifted, customers will have a 60-day window to pay the charges on their account or enter into a formal payment plan with the District.
Various resources are available for residents of Whatcom County.
Whatcom Unified Command
Resources for Individuals and Families including financial resources and utilities assistance.
Washington State Coronavirus Response
Resources to help your family stay healthy, find financial support services, and more.
Washington Department of Financial Institutions
List of financial resources for Washington consumers impacted by the Coronavirus.
Information and guidance for individuals, families, and households to limit the spread of COVID-19 in Whatcom County.
Whatcom Co. Covid-19 Community Helpers
A nonpartisan, unaffiliated grassroots group of volunteers connecting Neighbors in Need with Healthy Helpers who complete essential tasks using strict safety protocols.